Help & FAQs
If you have any questions about Nasdaq processes, please check out these FAQ's.
If you have a question about the Swag Up Dashboard or Swag Store, the answer is most likely below.
If not, you can always submit a Customer Care Ticket here, or email the Nasdaq Swag Up Account Executive, Nick, directly.
Dashboard How-to Videos
How to Ship existing Inventory (inc. Bulk from 1:12)
Requesting Changes in the Dashboard
Uploading Contacts to the Dashboard
How to Check Out and allocate shipments
How to delete Individual Items and Packs from your Dashboard
Shipping List Template
When sending packages to many different addresses/contacts, you can upload a CSV into our dashboard to create multiple shipments at the same time. In order to do so, you will need to follow our shipping template which can be found here.
Some things to keep in mind:
☎️ Phone Number is required for international shipments. Customs will call to confirm package shipments.
🏗 Make sure the correct information is in the right cell. ie Suite/Apt numbers should be in Address 2 column.
🗣 Use only characters from the English alphabet.
Pro tip: Use Google Translate to get an address in English.
🏢 Company addresses must have the Company Name in the shipment details.
👾 Double-check for spaces and multiple lines in individual cells — these will cause an error at upload!
✔ Confirm you have information for all required fields.
Restricted Country List
A list of countries we do not ship to can be found here
India Shipments
When shipping to India, the recipient must fill in a KYC document ahead of time, if they haven’t done so already with the shipping carriers. You can find all of the relevant steps in this document here
Shipping and Fulfillment Costs
A breakdown of shipping and fulfillment costs can be found here.
Creating a SwagUp Dashboard Account
Please email your SwagUp rep for account access, or complete the forms above. Password resets can be requested by contacting SwagUp Customer Care via the Chat Online or by submitting a Customer Care Ticket.
Additional Services: Redeem Pages/Zapier/API/Shopify App
Redeem Pages - Redeem pages are landing pages you can use to send recipients a link to fill in their shipment details and create the shipment to them automatically. You can learn more about them hereNote - If you want special functionality such as only allowing one request per person, or restricting redemption to certain email addresses, please let us know up front
Zapier - Zapier allows you to easily connect the data in one app into another app to trigger an action. With Zapier you can easily connect your CRM, HRIS, forms, or other software/data sources into SwagUp to automatically create contacts and shipments, for example every time someone is hired. You can learn more here.
API - Our API allows for fully custom development. If you’d like to build out a custom integration or program that involves creating and distributing swag, you can do it with our API. Our API docs can be found here.
Shopify App - Shopify is the leading ecommerce platform that allows you to easily set up online stores. SwagUp has a Shopify app that allows you to sync your SwagUp inventory to your store to create products that users could purchase or redeem. When orders are placed for a SwagUp item through a Shopify store, the request is automatically sent to us to fulfill the order and a tracking number is sent back to the purchaser. You can learn more here.
Points of Contact
Account Executive Dan Kolomatis and Project Manager Jenny McCue.SwagUp Customer Care vis the Chat function on our homepage.
SwagUp Accounting/Billing - billing@swagup.com
SwagUp General Contact Number - Call Now